Check Your Internet Connection
Is your PS4 having trouble connecting to PSN? First, double-check your internet connection. Ensure the router is plugged in and on. Then, check the home screen of your PS4. Is the internet icon green or red? If it’s red, you have an internet connection issue. Troubleshoot by following the on-screen instructions to make sure it’s working properly.
Check your internet connection speed
Before progressing, it’s key to make sure your internet connection is operational. A slow or unreliable connection can cause the PS4 to not connect to PSN.
Run a speed test using a trustworthy website to check the connection speed. Download and upload speeds should be acceptable based on your ISP plan. If possible, try checking the speed on another device to rule out an issue with the console. If the test results are poor, contact your ISP for help with troubleshooting or improving your internet.
Check your DNS settings
Check your network settings for the PlayStation Network by following these steps:
- In the main menu, choose “Settings”.
- Go to “Network” and then select “Set Up Internet Connection”.
- Pick either “Use Wi-Fi” or “Use Lan Cable”, depending on how you’re connecting.
- When prompted, choose “Custom” and pick your type of internet connection (like “Wi-Fi”).
- For DNS Settings, choose “Manual”. Then input the Primary DNS and Secondary DNS numbers from your internet provider. Make sure to save it for Vita too, so it’ll have access to PSN services!
- To make sure it’s working, select ‘Test Internet Connection’. If all goes well, go back to the main menu and enjoy playing online store games or streaming services!
Check your router settings
In case all the preceding techniques are unsuccessful – such as restarting both your PS4 and router – to connect to the Playstation Network, it is time to inspect your router settings.
See which type of network security is active on your router (normally either WPA2 or WEP). Ensure that it corresponds with the security type enabled on your PS4. If not, this could be the source of the connection issue.
If you cannot reach the settings page for your router, then refer to the instruction manual or contact the manufacturer. It is critical to get this correct before attempting other methods, as some of them might not be effective unless there is an issue with the wireless network.
Look at the firewall settings applied, too. Make certain they aren’t stopping access from your PS4’s IP address to the internet, which could also stop a successful connection being established between them. If you don’t feel confident making the changes yourself, go back to the instruction manual or contact customer support from the manufacturer.
Check Your PS4 Settings
PS4 not working with PSN? Could be wrong settings. Check PS4 settings – make sure they’re right. Here are 9 ways to fix it. Let’s go!
Make sure your PS4 is up to date
To troubleshoot issues, check if your software is up-to-date. Log in to PSN and go to Settings. Sony regularly releases updates for the PS4, with stability and performance improvements, as well as new features. To get the latest update, open Settings, select ‘System Software Update’ and click ‘Download and Install’ if available.
Also, make sure your apps and games are up-to-date. Go to ‘Library’ (under Account Management). Select ‘Installed Items’ and pick each app that needs updating. Then select ‘Update All’.
Check your PS4 network settings
To check your PS4 network connection, go to System Menu > Settings > Network > View Connection Status. You’ll find your IP address, MAC address, and subnet mask here. Do a connection test to make sure you’re connected to the internet. If it fails, check for any IP Address or subnet mask overrides and try the test again.
Under Settings > Network > Setup Internet Connection, your Primary DNS should be set to 188.8.131.52 (Cloudflare) or 8.8.8 (Google). Secondary DNS can be left empty or set to another DNS server.
Enable UPnP in Settings > Network > Advanced Settings. Now, start a new PSN session in Account Management. If there are errors during the network setup process, take extra caution as this could mean other issues are causing connectivity problems with your PS4 Console.
Reset the PS4 connection
Reset your PS4 connection to fix common issues with the PlayStation Network (PSN):
- Turn off your PS4 and unplug it from any power sources for two minutes. Then, plug it back in and turn it on.
- Go to Settings > Network. Select “Set Up Internet Connection” and follow the instructions. Use a wired or secure wireless connection with your router too.
- Restart your PS4 and try to sign in again. Enter all details correctly.
- If these steps don’t work, test your router’s speed before resetting your PS4 System Software.
Check Your PlayStation Network Account
Trouble connecting on the PlayStation Network? First, check your account. Ensure it’s active and updated. Make sure you’re the primary user too. Once everything looks good, you can move to the next steps to troubleshoot.
Make sure your PSN account is active
Before you try to fix any PlayStation problems, make sure your PSN account is active. Log onto the official PlayStation website with the same details you use for your PS4. Check that all services are working and look for system or service alerts. If you find any, investigate them. Sometimes, network maintenance or other issues stop you from accessing the PSN. Wait for the problem to be solved before taking other steps.
Check your PSN account settings
Having trouble connecting to your PSN account? Follow these steps:
- Log in and check the left side of the screen. You’ll find categories such as Settings, Account, Games & Media, Store and Friends.
- Go to Settings > Network and make sure none of the settings are preventing access to PSN. Ensure “Allow Connections From Other Devices” is enabled and password protection is off.
- Head to Account > Security to reset passwords or create a secondary password (2FA). If these steps don’t help with connecting to PSN, there are other solutions available.
Check Your Firewall Settings
Perhaps your Firewall is blocking the PlayStation Network from connecting to your console. To guarantee that your PS4 is able to link to the PSN, you need to confirm your Firewall settings. This article will guide you through the steps needed to examine your Firewall settings and resolve the problem of your PS4 not connecting to the PSN.
Check your firewall settings
Checking your firewall settings is key when troubleshooting a ‘PS4 won’t connect to PSN’ issue. Firewalls control internet traffic by blocking certain packets from entering or leaving your home network, which can disrupt the connection to the PlayStation Network.
If your PS4 won’t connect, here are 9 steps to follow:
- Check router settings.
- Close unnecessary applications on your computer.
- Restart modem/router.
- Verify port forwarding is enabled.
- Set up a static IP address for PS4.
- Re-order priority of networks in Network List Manager.
- Disable any antivirus software temporarily.
- Add ports/protocols needed for PlayStation Network access to firewall.
- Reset NAT configuration of router/gateway.
Make sure the PSN ports are open
Troubleshoot the issue. Make sure the ports needed for the Playstation Network (PSN) are open. These include 80 (HTTP), 443 (HTTPS), and 5223. Some players must also whitelist their console IP address with their router/modem.
- Check the firewall settings in your router’s settings page. Use third party software such as GlassWire if needed. If these settings aren’t correct, you won’t access PSN.
- After configuring correctly, try connecting again. If it doesn’t work, follow the other troubleshooting tips.
Check for any blocked IP addresses
Before attempting to resolve the PS4 won’t connect to PSN issue, ensure your firewall isn’t blocking the console from connecting to the PlayStation Network. To do this, you’ll need to access your router’s user interface. Check the settings for any blocked IP addresses and ports. If you find one, it could be causing connection issues. Unrestrict it.
Review any custom settings too. Some routers allow users to mark certain applications or services as “trusted“. This overrides other settings.
Also, certain routers may have a custom menu. Here, users can manually enter URLs or applications they want the router to block. Make sure no entry was added that could cause connectivity issues.
Troubleshoot Your Network
Is your PS4 having trouble connecting to PSN? To find out what’s wrong, check the source. It could be faulty cables, a weak internet connection, or maybe your network settings. Here are some tips to help you fix the issue:
- Check the cables.
- See if your internet connection is strong enough.
- Take a look at your network settings.
Change your DNS server
DNS stands for Domain Name System. It’s the server your device uses to turn a domain name into an IP address. Usually, your internet service provider (ISP) will give you their own DNS server. But, you can switch to a different server if needed.
To switch your DNS settings on any device on the network, you must know the new DNS information from the alternative server. If you’re trying to fix an internet issue, switching your settings could help.
You can adjust your router’s settings so all devices connected to it use an alternative DNS. This way, you don’t need to manually change settings on each device or operating system. To find instructions for changing DNS:
- Right-click the Network icon in the taskbar, and select “Open Network and Sharing Centre“.
- Click “Change Adapter Setting” in the left pane of the Network and Sharing Centre window.
- Right-click the active Local Area Connection, and select Properties from the contextual menu.
- Select Internet Protocol Version 4 (TCP/IPv4), click the Properties button, select “Use The Following Dns Server Addresses“, and enter the preferred addresses of both the primary and alternate DNS servers.
- You can now close all the Network sharing and adapter settlement windows.
Check for any network outages
Before you try anything else, check the PlayStation Network Status page for any outages. If the outage is related to PlayStation Network, more info will be there.
Check your network is up and running. Make sure your modem and router are turned on and connected to your devices. Check settings like SSID and security key. Restart your router or modem.
Contact customer service of your ISP to make sure power is stable and all connections between the device and router working properly. If these steps don’t work, more troubleshooting may be needed:
- Check your network settings.
- Check your internet connection.
- Check your PlayStation Network account.
- Check your game or app.
Reset your router
Having trouble connecting your PlayStation 4 to the PlayStation Network? Reset your router! Find the reset button on the back and press it for 10 seconds. Then turn off your console. Unplug then plug back in your router, wait a few minutes. Turn on the console and try again.
If this doesn’t work, move on to Step 2:
Change your router’s channel
It is important to connect your PS4 to the right access point on your router. Different routers might route your PS4 data differently, so select the one with the strongest signal and a channel your router is configured to use.
To change your router’s channel, log into its web interface by typing in the IP address. Depending on your router, the path to change the setting may be different. But generally, it will look like this:
- Wireless Settings > Channel/Frequency > Choose Channel 1/6/11 > Save Changes.
Your device will save these settings and start broadcasting on the new channel and frequency. This can fix any network problems you have on your PS4 or other devices connected to the same Wi-Fi network. It makes for a better connection for all the devices.
Contact PlayStation Support
If you’ve tried all the methods, yet no luck connecting? It’s time to get in touch with PlayStation support. They offer great customer service & tech help.
To reach them, head to PlayStation website. Select “Contact us” & fill the form. Make sure to have details of your PS4 ready. Once a PlayStation representative is contacted, they’ll assess the issue & provide you with a way to get back online.
Rebuild the Database
Rebuild your PS4’s database to fix problems like freezing and lagging. Here’s how:
- Turn off the console.
- Press and hold the power button for 7 seconds, until you hear a second beep. This will turn on the system in Safe Mode.
- Connect your DualShock 4 controller with a USB cable plugged into the console.
- Select Rebuild Database from the list in this mode. Press “X“.
- Choose “Yes” when prompted. Wait 5-10 minutes for the process to finish.
- You’ll see a message that rebuild was successful. Press OK and reboot normally.
- Now try connecting to PlayStation Network again. It should connect properly!
Restore the PS4 System
Still having trouble connecting to the PlayStation Network? Restore your PS4 system’s settings. This will reset your internet connection, personal info, and time and date settings.
Back up your content to a USB drive first. Then, hold the power button on your PS4 for 7 seconds until it powers off. Then, press and hold both the power button and the ‘PS’ button together for 4-5 seconds. The console should turn back on in ‘safe mode’. You’ll be given several options.
Select ‘Restore Default Settings’ and follow the instructions. Restart the console after that and log into PlayStation Network as usual. This should resolve your connection issues and improve your experience with Sony’s network services.
Replace the Hard Drive
Replacing the hard drive on your gaming console may be a difficult task. But if your PS4 won’t connect to PSN, it could be the perfect solution. Make sure to back up any data and files you want to keep. Use either a USB flash drive or an external hard drive.
If replacing the internal hard drive is too complicated, or too expensive, consider external storage options. External storage devices are usually more affordable. They require less effort to install. They also offer better speed since they’re made especially for gaming consoles. Most external storage devices plug into your console via USB ports. No need for additional hardware or cables. Once it’s installed and connected with HDMI or Ethernet, your console should recognize it and start streaming games.
Frequently Asked Questions
Q1: How can I fix my PS4 won’t connect to PSN?
A1: You can try the following solutions to fix the issue:
1. Check your internet connection.
2. Restart your PS4.
3. Activate your PS4 as your primary console.
4. Check your NAT type setting.
5. Check your PSN service status.
6. Change your DNS settings.
7. Rebuild your PS4 database.
8. Reset your modem and router.
9. Check your PS4 system software.
Q2: Is there a way to update my PS4 without connecting to PSN?
A2: Yes, you can update your PS4 without connecting to PSN. To do this, download the update file from the official PlayStation website and save it to a USB drive. Then, insert the USB drive into your PS4 and follow the on-screen instructions to install the update.
Q3: How can I check my PSN service status?
A3: You can check the PSN service status by visiting the official PlayStation website and selecting the “Service Status” tab. This will show you if there are any current issues with the PSN service.